Need support for Cryptshare?

The quality of our products and customer satisfaction mean a great deal to us and we aim to make our support legendary! Our target is to satisfy your requirements fast and in an intelligent manner meeting your expectations of a well engineered product for business use.

Do you know our online documentation?

Technical support

The Cryptshare Service Promise does not end with the purchase of a Cryptshare license.

Installation, Customization and daily operations of Cryptshare. Our professional Support team based in Germany offers assistance every step of the way.

We are available for you

Every Monday to Friday 8:00 a.m. to 5:00 p.m. CET, except on first day of Christmas.

Extended services

For requests that go beyond regular support, we have a professional service (available for a fee).

If your partner, IT service provider, or a partner from our network are unable to assist, you can always refer to us.

Open support ticket


Consent to the use of data for support purposes

By submitting this form, I agree that Cryptshare AG may use my data as part of the processing of this request and contact me for these purposes by telephone, e-mail and/or post until I withdraw my consent. My data will not be passed on to uninvolved third parties.

I can revoke this consent to Cryptshare AG at any time, also in part, by e-mail to info@cryptshare.com or by post to Cryptshare AG, Schwarzwaldstraße 151 in 79102 Freiburg, Germany.


Click here to read our complete Privacy Policy.

Legendary support

You can communicate any kind of problem to us. In case of technical problems, we suggest to use the "Export Support Information" function on the admin frontend of your Cryptshare system. This will send all relevant information such as version number and system log directly to us in a secure way and enables us to help you as quick as possible.

Of course you can also use this support form. Our specialists will immediately seek a solution and get back to you. This service is inclusive for licence holders.

You can also make suggestions for improvement at any time using this form and we welcome all ideas. We aim to improve Cryptshare and it is a key part of our product strategy for continually aligning to market demands. No-one knows exactly what you need better than you do, so don’t hold back.

If you would like to send us big files, please use our Cryptshare Web Application.

You can call us under +49 761 / 38913-100