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Technical support
The Cryptshare Service Promise does not end with the purchase of a Cryptshare license.
Installation, Customization and daily operations of Cryptshare. Our professional Support team based in Germany offers assistance every step of the way.
We are available for you
Every Monday to Friday 8:00 a.m. to 5:00 p.m. CET, except on first day of Christmas and new year's day.
Extended services
For requests that go beyond regular support, we have a professional service (available for a fee).
If your partner, IT service provider, or a partner from our network are unable to assist, you can always refer to us.
Contact us
Create support ticket
You can communicate any kind of problem to us. In case of technical problems, we suggest to use the "Export Support Information" function on the admin frontend of your Cryptshare system. This will send all relevant information such as version number and system log directly to us in a secure way and enables us to help you as quick as possible.
Of course you can also use this support form. Our specialists will immediately seek a solution and get back to you. This service is inclusive for licence holders.
You can also make suggestions for improvement at any time using this form and we welcome all ideas. We aim to improve Cryptshare and it is a key part of our product strategy for continually aligning to market demands. No-one knows exactly what you need better than you do, so don’t hold back.
If you would like to send us big files, please use our Cryptshare Web App.
You can call us under +49 761 / 38913-100