Do you know our online documentation?

Technical support

The Cryptshare Service Promise does not end with the purchase of a Cryptshare license.

Installation, Customization and daily operations of Cryptshare. Our professional Support team based in Germany offers assistance every step of the way.

We are available for you

Every Monday to Friday 8:00 a.m. to 5:00 p.m. CET, except on first day of Christmas and new year's day.

Extended services

For requests that go beyond regular support, we have a professional service (available for a fee).

If your partner, IT service provider, or a partner from our network are unable to assist, you can always refer to us.

Contact us

Create support ticket

You can communicate any kind of problem to us. In case of technical problems, we suggest to use the "Export Support Information" function on the admin frontend of your Cryptshare system. This will send all relevant information such as version number and system log directly to us in a secure way and enables us to help you as quick as possible.

Of course you can also use this support form. Our specialists will immediately seek a solution and get back to you. This service is inclusive for licence holders.

You can also make suggestions for improvement at any time using this form and we welcome all ideas. We aim to improve Cryptshare and it is a key part of our product strategy for continually aligning to market demands. No-one knows exactly what you need better than you do, so don’t hold back.

If you would like to send us big files, please use our Cryptshare Web App.

You can call us under +49 761 / 38913-100

About you
Please complete this required field
Please complete this required field
Our offer is aimed exclusively at business customers. Please enter an email address that is part of the email domain of your business. Unfortunatley, the email domains of public email providers cannot be used.
Enter phone number without country calling code and leading 0
About your organisation
Please complete this required field
Please complete this required field
Please complete this required field
Please complete this required field

Pointsharp GmbH is committed to protecting and respecting your privacy. We use your personal data to administer your account and to provide the products and services you have requested.

From time to time, we and our partners may want to inform you about our products and services and other content that may be of interest to you. If you give us your consent, we will contact you your provided email address.

You may revoke your consent at any time for the future by clicking the unsubscribe link in an email you have received. Further information on the processing of your personal data and your rights in our data protection information can be found in our privacy notice.

By submitting the form, your personal data will be processed by Pointsharp GmbH for the purposes stated above.

Click here to read our complete Privacy Policy.

Please be patient...