We take the protection of personal data and therefore also your privacy very seriously. At this point we would like to explain what it means for you when you use our personalised services and how we protect your data.

In order to guarantee the greatest possible protection of your privacy, it goes without saying that we comply with all legal regulations on data protection.

You want to conclude a contract data processing agreement with us?
Click here to download our DPA template (PDF, 750 KB)

Data and their usage

Personal Information

Personal data is information about your identity. For example, this includes information such as name, address, telephone number and e-mail address. It is not necessary for you to disclose personal data in order to use our website. In certain cases however, we need your name and address and other information so that we can provide the requested services.

The same applies to cases in which we send information material, goods ordered or enable to answer individual questions. We will inform you accordingly, when this is applicable and necessary. In addition, we only store and process data that you provide to us voluntarily or automatically. If we ask you for further data, it is voluntary information. The processing of personal data takes place exclusively for the fulfilment of the requested offer and for the protection of our own justified business interests.

Purpose of personal data

We use the personal data you provide to answer your inquiries, process your orders or provide you access to certain information or offers. We will neither sell your personal data to third parties nor market it in any other way.

Earmarked use

We will collect, process and use the personal data you provide online only for the purposes disclosed to you. Your personal data will not be passed on to third parties without your necessary consent. Personal data is only collected and transmitted to government institutions and authorities entitled to receive information in accordance with the relevant laws or if we are obliged to do so by a court decision. Our employees and the service companies commissioned by us are bound to secrecy and compliance with the provisions of the Federal Data Protection Act.

Non-personal data collected automatically

When using our internet pages, the following data is stored for organizational and technical reasons, for example: the names of the pages accessed, the browser and operating system used, the actions performed, date and time of access, search engines used, names of downloaded files and their IP address. We evaluate this data for marketing and sales purposes. This anonymous data is stored separately from personal information on secure systems and no conclusions can be drawn to an individual person. Your personal data and your privacy are therefore protected at all times.


Persons under the age of 16 should not transmit any personal data to us without the consent of their parents or legal guardians. We do not request personal data from children and young people, do not collect them and do not pass them on to third parties.


If you use external links that are offered within the scope of our website pages, this data protection declaration does not extend to these links. When we provide links, we endeavor to ensure that they also comply with our data protection and security standards. However, we have no influence on compliance with data protection and security regulations by other providers. Therefore, please also inform yourself about the data protection declarations provided on the websites of other providers.

Contact information

Name and address of the data protection officer

Michael Kranzer
Telefon: +49 761 8832 225
E-Mail: michael.kranzer@bechtle.com

If you have any questions about data protection, you can contact our data protection officer directly at any time.

Name and address of the controller:

Cryptshare AG
Schwarzwaldstr. 151
79102 Freiburg
Phone: +49 761 38913 100
E-Mail: privacy@befine-solutions.com


Online application portal

We use the Cryptshare demo server for application organization. When using this online service, the following personal data is processed; first name, last name, e-mail address, telephone/mobile number, Upload of attachments for application letters and documents. The transfer of data is encrypted. This data is used exclusively for the application procedure. For this purpose, this data is passed on internally to the responsible divisional managers. The data will be deleted 3 months after completion of the application process. If their application is followed by the conclusion of a contract, the data is included in the employee file.

Use of special services on our website

For certain services, e.g. newsletter, demo system, test installation, price inquiries, webinar management tool, login area and build services, it is necessary to collect personal data. Only the data required for the respective purpose is collected and the legal retention periods are taken into account.

User accounts in the login area

Personal data is required to maintain a user account. The required data is marked with an "*" in the registration form. By registering, you consent to the use of this data for the purpose of account management.

Delivery of goods

Your data will be passed on to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of the goods.


General information on the use of cookies

The use of cookies enables us to provide users of our website pages with more user-friendly services. This is not possible without the use of cookies. We optimize our information and offers based on the data collected via cookies. We use cookies to fill the shopping cart and to display the goods in the shopping cart at a later use on the website. It is possible to achieve an automatic registration in the shop via cookies. By configuring the browser used, it is possible to generally prevent the use of cookies for our site. You can also delete cookies you have already used in a corresponding browser function.

Without the use of cookies, it may be possible that parts of the website cannot be used or can only be used to a limited extent.

Information about special cookies

We use various cookies on our website to analyse the use of the website and to advertise our products in a targeted manner. We use technologies from different providers (e.g. Google, Yahoo, Trusted Shops, Pulse Point, SPOTX, VE Interactive,...).


Please note:
This section has been translated by machines. Handmade translations will follow soon.

We use HubSpot for our internet presence. This is an integrated software solution with which we cover various aspects of our Internet presence. 

HubSpot is a software company based in the USA with a European office in Dublin: HubSpot, Ground Floor, Two Dockland Central, Guild Street, Dublin 1, Ireland, phone number +353 1 5187500.

Hubspot's certification certification to the EU-US Privacy Shield guarantees that the EU's data protection requirements are also met when data is processed in the USA. Further information on data protection at Hubspot can be found here and here.

We use Hubspot in the so-called area of inbound marketing so that we can better coordinate and optimise our marketing strategy by means of statistical analyses and evaluation of the logged user behaviour, among other things. 

These include among others: 

  • Parts of the content management (website and blog)
  • E-mail marketing (newsletters and automated mailings, e.g. to provide downloads)
  • Social Media Publishing & Reporting
  • Reporting (e.g. traffic sources, access, etc.)
  • Contact management (e.g. user segmentation & CRM)
  • Web analysis and. Reports (e.g. traffic sources, accesses, etc. ...)
  • Landing Pages and Contact Forms

This information is stored on the servers of our software partner HubSpot. It can be used by us to contact visitors to our website and to determine which services of our company are of interest to them.

We also use HubSpot's live chat Messages service (round chat icon at the bottom right of the screen) to improve the user experience on our site by sending and receiving messages on some sub-pages. When this function is used, the following data is transmitted to HubSpot's servers:

  • Content of all chat messages sent and received
  • Context information (e.g. page on which the chat was used)
  • Optional: Your e-mail address of the user, if you have provided it via chat function

The legal basis for the use of Hubspot's services is our legitimate interest. Our legitimate interest in the use of this service is the optimization of our marketing measures and the improvement of our service quality on the website. We use all collected information exclusively for the optimization of our marketing and sales.

Recipients / Categories of recipients 
The recipient of the collected data is HubSpot.

Transfer to third countries 
The personal data is transferred to the USA under the EU-US Privacy Shield on the basis of an adequacy decision of the European Commission. You can view the corresponding certificate here.

Duration of data storage 
Cookies are used to process your data. These will be deleted automatically after 13 months at the latest.

Google Cookies

Various cookies are used in the context of the use of Google Analytics. These can change over time. Therefore, we summarize the use of Google Analytics here.

This website uses Google Analytics,

  • Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA) until 2019-01-21
  • Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland starting on 2019-01-22

Google Analytics enables data, sessions and interactions across multiple devices to be assigned to a pseudonymous user ID. This means that user activities can be analyzed across devices.

These cookies, which are text files stored on your computer, are used to analyse the use of this website. We use the function "IP-Anonymization". Therefore, the data will be processed in an EU State or another State party to the Agreement within the EEA. In exceptional cases, the full IP address may be transmitted to a server in the USA and shortened there. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data. On our behalf, Google evaluates the data transmitted and provides us with reports on website activity and usage. Furthermore, Google provides additional services associated with the use of the website and the Internet. Our legitimate interest in the processing of the data also lies in this purpose. The legal basis for this is § 15 para. 3 TMG or Art. 6 para. 1 lit. F DSGVO. The data collected by the cookies in this way is automatically deleted once a month after 14 months.

You can configure the management of cookies by making a setting in the browser software.

You can use the Opt-Out Cookies (https://tools.google.com/dlpage/gaoptout?hl=en) to prevent the processing of data by Google. You will need to download and install the browser add-on. If you want to do this across multiple devices, you must install this add-on on all devices.

Microsoft Cookies

Data collection

  • Bing Universal Event Tracking 
    We use Bing Universal Event Tracking ("UET"), a service from the Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA ("Microsoft"). When you access our website through advertisements from bing Ads, a cookie is placed on your computer. In addition, a UET tag is integrated on our website. This is a code that is used in conjunction with the cookie to store pseudonymised data about the use of the website. In combination with the cookie, the tag collects pseudonymised data in order to track which actions you take on our website after you have clicked on an advertisement on Bing Ads. Among other things, the time spent on the website, which areas of the website were called up and via which advertisement you reached the website are recorded. In addition, cross-device tracking allows Microsoft to track your usage patterns across multiple electronic devices. The information collected is transferred to a Microsoft server in the United States. Microsoft is certified under the EU-US Privacy Shield.
  • Bing Webmaster Tools
    The Bing Webmaster Tools from Microsoft store cookies and beacons on your computer. Beacons are small invisible graphics that can be used to register whether a website has been visited.

Purposes of data processing

  • Bing Universal Event Tracking 
    UET enables us to track your activities on our website when you arrive at our website via advertisements from bing Ads and enables us to improve our services. Cross-device tracking allows Microsoft to display personalized ads.
  • Bing Webmaster Tools 
    This tool allows Microsoft to deploy its bing services and optimize search results. 

Legal framework
We use the bing Tracking Tools if you have agreed to it. We obtain your consent when you visit our web pages using the cookie banner at the bottom of the website.

Storage duration and control options
The data is stored by Microsoft for a maximum of 180 days. You can prevent the collection and processing of the data by deactivating the setting of cookies. This may limit the functionality of the website. You can disable cross-device tracking at the following link:

For more information about Bing's analysis services, visit the Bing Ads website.
or more information about the privacy at Microsoft and Bing can be found in the Microsoft Privacy Policy.

Social Media Plugins


Our pages contain plugins of the social network Google+. These are operated by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The Google+ button can be recognized by the Google logo (g) with the suffix "+". When you visit a page of our website that contains such a plugin, your browser establishes a direct connection to the Google+ servers. This will forward the information that you have visited our website to Google. If you are logged in to Google+ through your personal account while you are visiting our site, Google+ may associate your visit to the site with that account. Interactions via the plugin, e.g. clicking the "+1" button or leaving comments, are then transmitted to Google+ and saved there. If you would like to prevent such data transmission, please log out of Google+ before visiting our website.

The purpose and scope of the data collection and the further processing and use of the data by Google+ as well as your relevant rights and setting options for the protection of your privacy can be found in the data protection information of Google+.


Plugins of the social network Pinterest Inc. 635 High Street, Palo Alto, CA, 94301, USA ("Pinterest") are integrated on our pages. The Pin-it button can be recognized by the letter P on a light background.

If you click this button while logged into your Pinterest account, you can link the contents of our website on your Pinterest profile. This allows Pinterest to associate your visit to our website with your user account. We have no knowledge of the content of the transmitted data and its use by Pinterest. To prevent Pinterest from collecting the above data, log out of Pinterest.

The purpose and scope of the data collection and the further processing and use of the data by Pinterest as well as your relevant rights and setting options for the protection of your privacy can be found in Pinterest's data protection information.

Share This

ShareThis offers a customizable social sharing tool that simplifies the sharing of online content. You can easily share with your friends on the web on social sites like Facebook, Twitter, email, Digg, Reddit and more with one tool ("ShareThis Icon"). In addition to the sharing service that is offered directly to you, our technology also enables you to collect information about browsing and sharing websites that use our ShareThis symbol or our advertising technology ("Publisher"). This enables ShareThis, publishers, advertisers and data partners to provide relevant, targeted advertising, analytics and data modeling based on social sharing (ShareThis Icon and all applications, services and other technologies provided by ShareThis to publishers) publisher applications "). You can recognize the websites that use the ShareThis Publisher applications by the ShareThis icon on the website. Our goal is to enable advertising by displaying products and/or services in which you are interested, based on your recent browsing and/or sharing behavior, without identifying who you are, by name, email or phone number. This is often referred to as interest-based advertising ("IBA") or online behavioral advertising ("OBA"). For example, if you navigate and browse Site A that uses ShareThis Publisher applications, you may, during a subsequent online visit to Site B, see ads that are personalized on Site A according to your social sharing and/or browsing history but not personalized or other personally identifying information. Further information about IBA / OBA can be found here.


This website uses live chat software from SnapEngage, LLC, at 1722 14th St., Suite 220, Boulder, CO 80302 Snapengage uses "cookies", text files stored on your computer that allow you to chat with them personally in real time on the website. The information about your use and related live chat data is collected, stored and processed on servers of SnapEngage, LLC.


With your consent, our website uses the visitor action pixel of Facebook, Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook") for conversion measurement. This enables visitors to be tracked after they have been redirected to the provider's website by clicking on a Facebook ad. This allows the effectiveness of Facebook advertisements to be evaluated for statistical and market research purposes and future advertising measures to be optimized. The collected data is anonymous for us as the operator of this website; we cannot draw any conclusions about the identity of the users. However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes in accordance with the Facebook data usage guidelines. This allows Facebook to serve ads on Facebook pages and outside of Facebook. This use of the data cannot be influenced by us as the site operator. A cookie may also be stored on your computer for these purposes. Please see Facebook's privacy policy for more information on how we protect your privacy:

You can also disable the remarketing feature "Custom Audiences" in the Ad Settings section of https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. You must be logged in to Facebook. If you do not have a Facebook account, you can disable Facebook usage-based advertising on the European Interactive Digital Advertising Alliance website:


Our pages contain plugins from Youtube, belonging to Google Inc, based in San Bruno/California, USA. The Youtube button can be recognized by the lettering of the same name. When you visit a page of our website that contains such a plugin, your browser establishes a direct connection to the servers of Youtube. The Youtube server is informed which special page of our Internet presence you have visited. If you are logged in to Youtube while visiting our website with your personal user account, you allow Youtube to assign your surfing behavior directly to your personal account. If you would like to prevent such data transmission, please log out of Youtube before visiting our website.

The purpose and scope of data collection and the further processing and use of data by Youtube as well as your relevant rights and setting options for the protection of your privacy can be found in the data protection information of Youtube under:


Our pages include functions of the Instagram service. These functions are provided by Instagram Inc, 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged into your Instagram account you can link the contents of our pages to your Instagram profile by clicking the Instagram button. This allows Instagram to associate the visit to our pages with your user account. We would like to point out that, as the provider of these pages, we are not aware of the content of the data transmitted or how Instagram uses it.

Please refer to Instagram's Privacy Policy for more information:


On our pages are integrated plugins of the social network Xing, which is operated by Xing AG, Gänsemarkt 43, D-20354 Hamburg. The Xing button can be recognized by the letter X on a light background.

If you click this button while logged in with your Xing account, you can recommend content from our website on Xing. This allows Xing to associate your visit to our website with your user account. We have no knowledge of the content of the transmitted data and its use by Xing. To prevent Xing from collecting the above data, log out of Xing.

The purpose and scope of the data collection and the further processing and use of the data by Xing as well as your relevant rights and setting options for the protection of your privacy can be found in Xing's data protection information:

Affected rights

You have the right to restrict the use of your personal data at any time. To apply for the implementation of your rights, please contact our data protection officer, whose contact details you will find at the beginning of this document. You can exercise the following rights.

Right to information

Each person has the right to receive a summary of the personal data processed by him/her.

Right of rectification

Every person has the right to have his/her personal data processed corrected.

Right to delete

Every person has the right to have the personal data processed by him/her deleted, provided that no legal obligations prevent this.

Right of limitation

Every person has the right to restrict the personal data processed by him/her for further use.

Right of objection

Every person has the right to object to the personal data processed by him/her for further use.

Data transmission law

Every data subject has the right to have the personal data processed by him transferred to third parties for further use in a machine-readable format.

Complaints office

Every data subject has the right to complain to the data protection supervisory authority in the event of non-compliance with the promised data processing. This supervisory authority can be reached at https://www.baden-wuerttemberg.datenschutz.de/online-beschwerde/.

About this data protection information

This data protection information is constantly adapted to the current functions, technologies and applicable law. This is done at irregular intervals. The data protection declaration provided on the website applies.

Last update: June 2018